Refund Policy

Last updated: 9 November 2026

14-day money-back guarantee

If Eztemplate Pro isn't right for you, ask for a refund within 14 days of purchase and you'll get your money back in full, no questions asked.

How to ask for a refund

1. Email team@cilicom.net from the address you used to buy, or reply to your purchase receipt.
2. Include your order or payment ID if you have it (it's on your receipt).

Refunds are processed by Dodo Payments, our merchant of record, back to your original payment method. Depending on your bank, it can take 5–10 business days to appear.

After a refund

Your Pro license key is disabled and Eztemplate returns to the free plan. Your templates stay on your computer and are not deleted. If you have more than 5, you can still use and export them; you just can't add new ones.

Monthly plan

The 14-day guarantee covers your first monthly payment. You can cancel anytime from the billing portal (in Gmail: Templates → Manage → Manage subscription, or the link in your receipt), so you won't be charged again. Later monthly payments are generally not refunded.

After 14 days

We generally don't refund purchases after 14 days, but if something isn't working, write to us. We'd rather fix it.